Privacy Policy

Titan Premium Starter Battery (South Africa)
Effective Date: 2 July 2026

Titan Premium Starter Battery ("Titan", "we", "our", or "us") respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with our products and services.

1. Information We Collect

We may collect and process the following personal information:

• Name and surname
• Email address
• Telephone number
• Company name (if applicable)
• Physical address and location information
• Vehicle information or battery requirements provided by you
• Information submitted through enquiry forms, warranty registrations, or contact forms
• Website usage information, including IP address, browser type, device information, and pages visited

2. How We Collect Information

We collect information when you:

• Complete a contact or enquiry form on our website
• Register a product warranty
• Request information or support
• Subscribe to newsletters or marketing communications
• Communicate with us by email, telephone, or WhatsApp
• Browse our website through cookies and analytics technologies

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and requests
• Provide customer support and after-sales service
• Process warranty claims and product registrations
• Improve our products, services, and website functionality
• Send marketing communications where you have consented to receive them
• Comply with legal and regulatory obligations
• Prevent fraud and maintain website security

4. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our website.

Cookies may be used to:

• Remember your preferences
• Measure website traffic and performance
• Improve website functionality
• Deliver relevant marketing content

You may disable cookies through your browser settings; however, some website features may not function correctly.

5. Sharing of Personal Information

Titan Premium Starter Battery does not sell your personal information.

We may share your information with:

• Authorised distributors and dealers
• Service providers that assist with website hosting, marketing, or customer support
• Professional advisers and legal representatives
• Government authorities or regulators where required by law

All third parties are required to maintain appropriate security measures and process your information only for authorised purposes.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

• Loss
• Unauthorised access
• Misuse
• Alteration
• Disclosure or destruction

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

7. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this policy;
• Comply with legal, accounting, or regulatory requirements;
• Resolve disputes and enforce agreements.

When information is no longer required, it will be securely deleted or anonymised.

8. Your Rights Under POPIA

You have the right to:

• Access your personal information;
• Request correction of inaccurate information;
• Request deletion of information where legally permissible;
• Object to certain processing activities;
• Withdraw consent for marketing communications at any time;
• Lodge a complaint with the Information Regulator of South Africa.

9. Direct Marketing

We may occasionally send you information regarding new products, promotions, or company updates.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails;
• Contacting us directly; or
• Requesting removal from our marketing database.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of these external websites and encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Titan Premium Starter Battery
South Africa
Email: info@titanbattery.co.za
Telephone: 071 680 7000
Website: www.titanbattery.co.za

Information Regulator (South Africa)

If you believe your personal information has been processed unlawfully, you may contact:

The Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
Email: enquiries@inforegulator.org.za
Telephone: +27 (0)10 023 5200

By using this website, you consent to the collection and processing of your personal information as described in this Privacy Policy.